We believe that our product is meant for you. If your chosen cut doesn't sit exactly how you envisioned, our 7-day doorstep size swap and return service has you covered.
Log into your customer dashboard, locate your delivered order, and select whether you prefer a replacement size or direct refund.
Our logistics partner, Blue Dart, arrives at your doorstep within 3 to 4 business days to collect the piece in its original packaging.
Once quality verified, your requested exchange size is dispatched via Priority Air, or your refund is credited within 3-4 buisness days.
Our t-shirts are constructed from pure combed cotton, engineered with distinctive dropped shoulders, wider chests, and structured hems. Because streetwear drape is deeply personal, we encourage trying on your piece in the comfort of your home.
If the size feels too boxy or you prefer a more tailored silhouette, you have a full 7 calendar days from the moment of delivery to request an instant size swap or refund.
Unlike typical retailers that deduct ₹150–₹250 for courier return logistics, Newtownbay covers 100% of reverse freight for all eligible exchanges. Blue Dart provides doorstep pickup directly from your shipping address.
Please keep the garment inside its original zip polybag with all tags attached so the Blue Dart representative can inspect and apply the reverse air waybill (AWB).
Once your returned piece arrives at our Noida central fulfillment warehouse, our warehouse QC team performs a brief inspection (verifying tags, fabric condition, and clean collar).
Refunds are credited directly back to the original source bank account, UPI ID, or card through our RBI-authorized Razorpay gateway switches upon successful warehouse quality check.
Prefer another fit? Your replacement size is fast-tracked and dispatched via Blue Dart Express, minimizing wait times with a single doorstep handover.
To maintain hygiene protocols and the integrity of our numbered drop capsules, the following cannot be returned:
Every Newtownbay garment undergoes a 4-point quality inspection prior to shipment. However, in the rare circumstance that your package arrives with transit damage, wrong size, or stitching flaw, please notify us within 48 hours of delivery.
We will arrange an immediate same-day priority dispatch of a brand new replacement with express doorstep handover.
Speak to our concierge desk on WhatsApp or email for instant manual assistance.
